Managing Difficult Conversations at Work
Thursday, 9 July 2026 | 12:00 PM – 1:00 PM (UK Time) | Online (Zoom) | Cost: Free
Difficult conversations are part of every workplace. Whether you are addressing poor performance, managing conflict, giving feedback, or handling sensitive issues, knowing how to approach these conversations can make the difference between resolving a problem and damaging a working relationship. Join Urban Settlers Ltd for a practical and interactive webinar designed to help professionals navigate difficult workplace conversations with confidence, clarity, and professionalism.
What You’ll Learn
- Why difficult conversations are often avoided
- Common mistakes that escalate conflict
- How to prepare for challenging discussions
- Techniques for staying calm and professional under pressure
- The SETTLED Framework for managing difficult conversations
- Practical strategies for maintaining positive working relationships while addressing difficult issues
Who Should Attend?
This webinar is ideal for:
- Managers and Supervisors
- Team Leaders
- HR Professionals
- Business Owners
- Professionals responsible for leading teams
- Anyone looking to improve their workplace communication skills
Webinar Instructions
To ensure the best experience for all participants, please note the following:
- Registration is required to attend.
- Please join the webinar 5 minutes before the start time.
- Ensure your device has a stable internet connection.
- Participants are encouraged to keep their cameras on where possible to support engagement and discussion.
- Please keep your microphone muted unless invited to speak.
- Questions can be submitted using the Zoom chat function throughout the session.
- The webinar will begin promptly at 12:00 PM (UK Time).
- A certificate of attendance will be provided upon request following the webinar.
Places are limited
We look forward to welcoming you on Thursday, 9 July 2026, from 12:00 PM to 1:00 PM
Urban Settlers Ltd • Corporate Training • Consultancy • Advisory